Refund Policy

45/2014. (II. 26.) Pursuant to the Government Decree, the buyer may cancel the purchase without giving any reason within 14 days of receipt (acceptance of the product). The buyer’s right of withdrawal can be exercised by means of a clear declaration on the phone (06 (70) 300 9844), by e-mail (, respectively 45/2014. (II. 26.) can be found in Annex No. 2 of the Government Decree statement sample. In case of cancellation in writing, it is sufficient to send the cancellation statement to the Service Provider within 14 days of receipt (handover of the product).

The User may exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

In the case of home delivery, the date of receipt (product acceptance) is the date of receipt from the courier. These can be proven with a receipt from the courier.

In case of cancellation, return the product to the Service Provider at your own expense in an undamaged condition, in the original packaging (“Ars Artis Orvosi Kiadó Kft“, 2300 Ráckeve 2300 Ráckeve, Vasvári Pál u 18/A), and immediately, but no later than within 14 days of the return of the product(s), we will refund the purchase price of the returned product(s), as well as any other costs incurred. Delivery fee will be refunded in case of cancellation of the entire order. In case of cancellation, the customer is solely responsible for the cost of returning the product. We are only able to refund the purchase price of the product(s) and the shipping cost (or the amount paid by the customer as compensation) if the customer has returned the product(s) undamaged, in the original packaging, or has proven beyond doubt that the product(s) t returned within 14 days of the notification of the intention to withdraw: the earlier of the two dates will be taken into account.

During the refund, we use the same payment method as the payment method used during the original transaction, unless the User has given his express consent to the use of another payment method. If another refund method is used, the User will not be charged any additional costs.

We are unable to accept parcels returned by cash on delivery.

The User may not exercise the right of withdrawal pursuant to Art. 45/2014. In the case of the provisions of § 29 of the Government Decree, in particular

  • in the case of a non-pre-manufactured product that was produced based on the customer’s instructions or at the express request of the customer, or in the case of a product that was clearly tailored to the customer (e.g. photo book, engraving);
  • with respect to a perishable product or a product that retains its quality for a short time;
  • with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
  • with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
  • with respect to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the customer has opened the packaging after delivery;
  • with regard to newsletters, magazines and periodicals (with the exception of subscription contracts)
  • with regard to digital data content provided on a non-physical data medium (e.g. e-audiobook, e-book), if the Service Provider has started performance with the express, prior consent of the customer, and the customer has simultaneously declared that the after the start of performance, you lose your right of withdrawal / termination.

The service provider may demand compensation for damages resulting from improper use of the goods.